Hello all, I'm running OTRS 2.0.4 on Windows 2003. I've got POP3 enabled on my Exchange server, and currently a mailbox is checked by my CSRequests queue, a ticket is created, and SMTP is enabled for autoresponses, which works. That is, a customer sending an email to that e-mail address gets a response back, and the ticket shows up in the CSRequests queue. A similiar setup using a different Systemaddress for a different queue (WebRequests) drops it into the raw queue instead of the WebRequests queue, and the SMTP autoreply consequently does not work. Why would these differ, and where would I look. I've so far looked at POP3 Account management (which works, as I can verify that mailbox gets emptied every 10 minutes -- just the ticket goes to the wrong queue), the Queue, and the Auto Responses Queue. All of these are setup similar, the only difference being the mailbox used. *************** * Adam Getchell, M.S. * Director of Information Technology * College of Agricultural & Environmental Sciences Deans' Office * acgetchell@ucdavis.edu (530)752-8008 *************** "Invincibility is in oneself, vulnerability in the opponent." -- Sun Tzu