I'm working on that right now actually... Apart from some general information (# of new tickets, calls, e-mails) I think most stats are implementation-specific. Right about everything you need is put in the ticket_history table, so take a peek in there first. Things depend on how the ticket_history_id's are defined in the ticket_history_type table. If you would like more information, dont hesitate to ask! Hth, Edgar -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Damir Dzeko Verzonden: woensdag 17 november 2004 9:08 Aan: otrs@otrs.org Onderwerp: [otrs] Statistics Hello, What would be the best way to generate detailed timing statistics for the history of each ticket? I need to track efficiency in solving tickets per ticket, per queue and per agent. I'm fluent in Perl and if the needed functionality is not there yet, maybe, with a few guidelines, I can do it myself. Regards, Damir _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/