Hi, On 23.07.2010, at 07:59, mb wrote:
Once again: Is there any way to set the ticket creation date based on the email send / receive date. The reason behind: Sometimes the requests are sent to the wrong email box and moved / copied later to the otrs inbox. Therefore I'd like to use the send / receive date and not the fetch date.
I appreciate any hint!
I actually would like to have this as a configurable option in OTRS. Unfortunately this is currently not available. Would you also be fine with having some commercial based development from OTRS AG? If so just drop me a line to enjoy@otrs.com. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project