Hi,On 15.02.2010, at 00:17, Neil Grantham wrote:
For OTRS we would like to use a URL like xyz.co.uk/support
Do we also need to get a DNS entry pointed to that to make this visible to our customers? We don't really want them to be typing in numbers.
Is there anything else to consider?
the default script alias for OTRS is http(s)://fqdn/otrs/index.pl where "otrs" is the script alias.
If you want to modify this you need to do this on several files which is not upgrade-save - so not recommended.
However, if there is a FQDN pointing to your servers IP and you want to have a script alias called "support" instead of "otrs" you need to modify the following (files):
/etc/apache2/conf.d/otrs.com (or whatever the fiel for OTRS is called)
--> change all script alias from "otrs" to "support" and alias from "otrs-web" to "support-web"
$OTRS_HOME/Kernel/Config.pm and put in all Variables you need:
-->
$Self->{'Frontend::WebPath'} = '/support-web/';
$Self->{'ScriptAlias'} = 'support/';
$Self->{'FQDN'} = 'servername.domain.tld';
$Self->{'SessionName'} = 'supportSession';
$Self->{'CustomerPanelSessionName'} = 'supportCSID';
This should basically do the trick for your setup.
If you are running any mod_perl installation you also need to modify $OTRS_HOME/scripts/apache2-httpd-new.include.conf