Dear Leonardo,
Thanks for your help, I can now see the service and SLA in the drop-down box. Is it possible to tag a service/SLA to a queue?
Regards,
Zak
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leonardo Certuche
Sent: Tuesday, January 12, 2010 11:02 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Service and SLA
Hi Zak,
Please remember to associate Customers to Services (or define default services) at
http://yourserver/otrs/index.pl?Action=AdminCustomerUserService
Leonardo Certuche
On Mon, Jan 11, 2010 at 10:41 AM, Mohamed Zakaria mailto:mohamedzakaria@msiships.com> wrote:
Hi,
Is it possible to set a SLA for a queue?
I tried to create a service and a sla but when the user creates a new ticket it is not shown in the drop down list.
Regards,
Zak
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