
I modified the AgentTicketPhone.dtl but it didn't modify the customer side ticket submit side of things.. is that the correct file for modding the customers form? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gadow, Shawn Sent: Tuesday, July 05, 2011 2:29 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Pull Machine Name into ticket That for the customer side? Or is CustomerTicketMessage for the customer side? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck Sent: Tuesday, July 05, 2011 1:48 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Pull Machine Name into ticket Hi Shawn, On 05.07.2011, at 17:18, Gadow, Shawn wrote:
Which html file contains the ticket submit form?
It's AgentTicketPhone.dtl But I strongly recommend to follow the documentation at http://doc.otrs.org/3.0/en/html/themes.html Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs