That would be quite useful, I can confirm that this isn't in 2.3.....
To make things more convenient, I'm looking to have this feature
somewhere on the screen while the agent is looking at the ticket.
Perhaps in the zoom ticket page?
Josh.
> -----Original Message-----
> From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On
> Behalf Of Jim Wight
> Sent: 02 June 2009 08:50
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Duplicate customer tickets
>
>
> > Would it be possible to see how many open tickets a
> customer has while
> > viewing a ticket?
>
> I'm looking at 2.4.0beta2 and there is an 'Open Tickets (n)'
> link, where n is
> the number of open tickets, under Customer Info which does
> exactly that. I'm
> running 2.2.7 so don't know whetehr it is new in 2.4 or was
> introduced earlier.
>
> Jim
>
>
>
>
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/