Re: RES: Re: [otrs] receive all tickets.

Hi Thiago! On Mo, Mai 23, 2005 at 10:52:05 -0300, Thiago Lima wrote:

Thanks alot, but it didn't worked out very well.

It sends me emails only when OTRS sends an email. If the user open a ticket and closes it without sendint mail, like a phone call, I don't receive anything. There's aany other way?

You can send out notifications aboutmany things, but not for every thing. See the preferences for the different notification types. But I think its not possible to get informed per mail about every thing.

Thiago lima.

Best regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!