Hi Havard! On Fri, 21 Sep 2007, Håvard Sørli wrote:
Nils Breunese (Lemonbit) wrote:
When I have something sitting in my inbox that really should be sitting in OTRS I just forward the message to OTRS.
The From (and other) information in OTRS gets wrong info with this solution. When you answer the thicket you have to change To:
a good solution is to add your user account to the OTRS mailbox-readers and -writers. so you may copy the hole mail via your mailclient in this folder. with this procedure you don't change mail headers. HTH, regards Rico -- Dipl.-Math. Rico Barth, Geschäftsführer/Projektleiter c.a.p.e. IT GmbH Annaberger Straße 240 , 09125 Chemnitz phone/fax: +49 371 5347-621 / -625 mobile: +49 176 66680786 mailto: rico.barth@cape-it.de , PGP-Key: 0x874C8377 internet: www.cape-it.de Geschäftsführung Rico Barth, Thomas Maier AG Chemnitz, HRB 23192