Hi Tina,
The SysConfig parameter, *CustomerPanelOwnSelection, *allows you to define the Queues, which the customer can select in the Customer-Interface. But is there a way to filter the drop down based on the customer’s log in and what queues and groups they are associated to?
If you work with the cutomer user group option, then you can assign your customers to groups, this will then determine the list of queues available in your drop down menu as a customer. http://doc.otrs.org/2.2/en/html/x846.html ((enjoy)) -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann