On Wed, May 13, 2009 at 11:03 PM, <patrick.dillon@aleris.com> wrote:

Hello all,

Is there a way to add the Customer Location to the primary queue view,
preferably in the right frame directly under the CustomerID field?   This
would help the technicians that monitor a generic queue to more quickly
determine who should assume responsibility for a ticket.

Thanks very much for any help,

Patrick Dillon
Manager, IT Shared Services
Aleris International Inc.