Hi folks

I’m a bit confused now….

I managed to get the Customer DB connection to connect to another MySQL DB on a different node. Log into this DB, User Field Mapping, anything works fine.

But when I try to login as one of the configured users in that DB, I get the following error message in the System log.

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CustomerUser: No auth record in 'customer_user' for xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

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Searching and googling, I’ve seen, that there is a CustomerAuth Section in Defaults.pm, but there’s nothing about authenticating against another MySQL DB. Does this mean that OTRS can get Customer Data (for Tickets, searching, etc) out of a different MySQL Table, but cannot authenticate against it?

Do I have to connect via LDAP then in order to get users authenticated?

Does anyone have something similar in use?

Thanks a lot in advance.

Andre