Hi, I'm trying to use the SOAP interface of OTRS to generate new tickets. So far no luck. The error I get when I try to access soap via PHP is: "Fatal error: Uncaught SoapFault exception: [soap:Client] Application failed during request deserialization: no element found at line 1, column 0, byte -1 at /usr/lib/perl5/XML/Parser.pm line 187 in /var/www/espritxb/createTicket.php:18 Stack trace: #0 /var/www/espritxb/createTicket.php(18): SoapClient->__soapCall('Dispatch', Array) #1 {main} thrown in /var/www/espritxb/createTicket.php on line 18" The script I use comes from: http://www.iniy.org/?p=20 I've also tried the perl script, but also no luck. I've set the SOAP user and password via the admin interface. Should I set these directly in rpc.pl? Any help is much appriciated. Arnold.