Remember that you need to enable the notiifications through your preferences, in order to get notified of tickets created within the queues subscribed in "My Queues".
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Da: otrs-bounces@otrs.org [otrs-bounces@otrs.org] per conto di Aaron Rabinowitz [rabino67@gmail.com]
Inviato: mercoledì 4 febbraio 2009 21.13
A: User questions and discussions about OTRS.
Oggetto: Re: [otrs] new ticket not generating email notfication
Hmm, I was looking for a notification to me. I dont want to have to be signed into otrs all day to view tickets, I want an email sent to me saying something along the lines "so and so customer has created a ticket" after a ticket is created. your link did point me here http://doc.otrs.org/2.3/en/html/x1058.html , but it still does not appear to work even after restarting the otrs service
2009/2/4 Leonardo Certuche mailto:leonardo.certuche@itcon-ltda.com>
There is, read the auto answers chapter of the manual http://doc.otrs.org/2.3/en/html/x1010.html
2009/2/4 Aaron Rabinowitz mailto:rabino67@gmail.com>
I'm currently setting up an OTRS implementation. When creating a new ticket as a customer I was hoping it would send me an email on outlook, but it appears it will only show as a notification if I log into OTRS. Is there a way to have an email sent to me if a new ticket has been created?
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--
Leonardo Certuche
301 284 6250
leonardo.certuche@itcon-ltda.commailto:leonardo.certuche@itcon-ltda.com
www.itcon-ltda.comhttp://www.itcon-ltda.com
Medellín, Colombia
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