[otrs] [Close a ticket from a remote application]

Hi, My company uses OTRS version 2.2.5. I have to close tickets from a remote application and i don't know how to proceed. I tested X-OTRS Header but unsuccessfully. Have you idea to resolve my problem ? Can i close a ticket if i know its number with a simple mail ? In advance thank you for your help. Best regards. _________________________________________________________________ Faites vous de nouveaux amis grâce à l'annuaire des profils Messenger ! http://home.services.spaces.live.com/search/?page=searchresults&ss=true&Form...