Re: [otrs] Agent Notification for new tickets?

Lokesh, I believe this is controlled in the Agent's Preferences. Queues must be highlighted to be activated for notifications. I don't know the answer to your second question. Best regards, Jim ITIL Process Manager NCDOR 919-715-4932 james.burk@dornc.com

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"Katta, Lokesh Katta Subramanyam" 7/2/2009 9:27 AM >>> Hi All,

I am not getting any agent notification on new ticket creation. How can I configure it? Also I would like to know if I can create new notifications for customer. Currently we have only three notifications for customer. Owner,Status,Move. Thanks Lokesh ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------