Hi Renée
Yeah, that was what I proposed in my initial post. I was just wondering if there was a more elegant OTRS way to do it.
Lars
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]
On Behalf Of Renée Bäcker
Sent: Wednesday, August 10, 2011 11:55 AM
To: otrs@otrs.org
Subject: Re: [otrs] "owner" of unlocked tickets
Hi Lars,
maybe you should write a module that handles the TicketOwnerUpdate event... That module can unlock the ticket whenever it is assigned to User 1 (root@localhost)
- Renée
On 10.08.2011 10:26, Lars Jørgensen wrote:
Hi Gerald,
Just tried, and the ticket was locked to root.
Lars
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