Hi Vance,<br><br>It seems like you might have missed a step while upgrading... as part of the upgrade process you are supposed to run otrs/scripts/<a href="http://DBUpdate-to-2.4.pl">DBUpdate-to-2.4.pl</a> which should migrate your old notifications to the new event-based notification system.<br>
<br>If you did not run the otrs/scripts/DBUpdate-to-2.4-post.*.sql script either, then the data is still there in your queues and you can run the scripts to finish your migration. Please be careful with this, and make sure you have a backup and such.... <br>
<br>Regards,
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<p style="margin-bottom: 0in;">-- <br>Michiel Beijen<br>R&amp;D<br><br>OTRS
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<br><br><div class="gmail_quote">On Wed, Oct 7, 2009 at 10:25 PM, Vance Walsh <span dir="ltr">&lt;<a href="mailto:vance.walsh@harmonixmusic.com">vance.walsh@harmonixmusic.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">







<div>


<p dir="ltr"><span lang="en-us"><font face="Calibri">Greetings</font></span></p>

<p dir="ltr"><span lang="en-us"><font face="Calibri">I was notified that my users has stopped getting notifications when we changed owners of tickets</font></span><span lang="en-us"><font face="Calibri">. When I went to the Queue I do not see an option in its configuration to change</font></span><span lang="en-us"> <font face="Calibri">Customer Move Notify</font></span><span lang="en-us"><font face="Calibri"></font></span><span lang="en-us"> <font face="Calibri">nor State or Owner Notify</font></span></p>


<p dir="ltr"><span lang="en-us"><font face="Calibri">We are running 2.4.2 and I am curious if anyone else has seen this or if it had been a function which was moved</font></span></p>

<p dir="ltr"><span lang="en-us"></span></p>

<p dir="ltr"><span lang="en-us"><font face="Calibri">Thanks in advance</font></span><span lang="en-us"></span></p>

<p dir="ltr"><span lang="en-us"><b></b></span><span lang="en-us"><b></b></span><b><span lang="en-us"></span></b><b><span lang="en-us"><font size="2" color="#4f81bd" face="Helvetica">Vance Walsh</font></span></b></p>

<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Helvetica">Help Desk Manager</font></span><span lang="en-us"></span><span lang="en-us"></span><span lang="en-us"></span></p>


<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Helvetica">Harmonix Music Systems</font></span><span lang="en-us"></span><span lang="en-us"></span><span lang="en-us"></span></p>


<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Helvetica">625 Massachusetts Ave</font></span><span lang="en-us"></span><span lang="en-us"></span><span lang="en-us"></span></p>


<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Helvetica">Cambridge, MA 02139</font></span><span lang="en-us"></span><span lang="en-us"></span><span lang="en-us"></span></p>


<p dir="ltr"><span lang="en-us"></span><a href="mailto:grich@harmonixmusic.com" target="_blank"><span lang="en-us"></span><span lang="en-us"><u></u></span><u><span lang="en-us"></span></u><u><span lang="en-us"><font size="2" color="#0000ff" face="Helvetica">vance.walsh@harmonixmusic.com</font></span></u><span lang="en-us"></span></a><span lang="en-us"></span><span lang="en-us"></span><span lang="en-us"></span></p>


<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span></p>

<p dir="ltr"><span lang="en-us"></span></p>

</div>
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