15 Sep
2007
15 Sep
'07
1:37 a.m.
I have a question about tickets I am using OTRS:ITSM 1.0.1 and am trying to use the Type, Service, and SLA fields but the types listed for creating tickets don't match the types that were on the SLA or Service management screens and I can't select any SLA's or Services when creating the tickets. Is there a way to fix this or maby tell me what I am doing wrong that I can't select those fields?