Hi, I made a demo setup of OTRS where the ticket types are used to categorize the tickets like: Voice - Coverage Voice - Tariff Data - Coverage Data - Tariff SIM card - Loss SIM card - Activation ... Do you think that this is a reasonable usage of the ticket type functionality? Now I wonder, why the page, where I can change the ticket type[1] does a page reload each time I change the ticket type in the select box. What is this for? If I do not need it, how can I disable it to save the unnecessary pageload? [1] index.pl?Action=AgentTicketFreeText&TicketID=2 Thank you, -- Thomas Koch, Software Developer http://www.koch.ro Young Media Concepts GmbH Sonnenstr. 4 CH-8280 Kreuzlingen Switzerland Tel +41 (0)71 / 508 24 86 Fax +41 (0)71 / 560 53 89 Mobile +49 (0)170 / 753 89 16 Web www.ymc.ch