Hi Drnak, On Tue, Aug 19, 2003 at 06:11:51PM +0200, Drnak Marek wrote:
Maybe someone will know what to do. We have M$ Exchange mail server. Not all mail users have external email address (they do not have smtp address). I do not know, how to setup OTRS, to be able to send those people email notification. Also what format use at entering email of such customer to OTRS, because it requires only addresses with @.
I know this problem. :-( You will need email addresses (smtp addresses). It's just possible to work with email addresses (smtp addresses) not with Exchange addresses.
Please help me - how to set that, this and the previous problem can break down whole my helpdesk project:((((
Exchange internal users could also have smtp addresses. There is no other way!
Thanks in advance Marek Drnak
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.