I disable automatic sending e-mails when an agent respond a ticket? Don't respond to the ticket. Create note-external notes
send and email with an alert when a ticket have a response and a link with a quick acces to otrs Notification (event)
disable ticket creation when a user send a email to postmaster Don't fetch mail.
On Tue, Aug 5, 2014 at 10:47 AM, Alfredo Ricardo Morales Pérez < a_r_m_p@hotmail.com> wrote:
Hello, does any one knows who can I disable automatic sending e-mails when an agent respond a ticket? I only want to manage the tickets in my OTRS web platform and I want to disable this feature, I only want to send and email with an alert when a ticket have a response and a link with a quick acces to otrs. Also I want to disable ticket creation when a user send a email to postmaster, I only want to create tickets in OTRS web plataform.
Thank you, have a great day!
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