Hi, <br>notifications are sent to the customer in any way the ticket is opened. But I cannot find any option to explicitly enable notification to agents for tickets coming from the web page. All the agent profiles have notification enabled, and they receive notifications if the ticket is created with a Phone or Email request.
<br>Thanks,<br><br>&nbsp;Cristiano<br><br><div><span class="gmail_quote">2007/11/15, Andy Lubel &lt;<a href="mailto:andy.lubel@gtsi.com">andy.lubel@gtsi.com</a>&gt;:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">




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<font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;"> You need to enable notifications on the queue to send the customer notifications and in the agent profile to enable notifications to the agent.<br>
<br>
Poke around the sysconfig-&gt;queue settings as well as your agents profile.<br><span class="sg">
<br>
-Andy</span><span class="q"><br>
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On 11/15/07 9:04 AM, &quot;Cristiano Marchettini&quot; &lt;<a href="mailto:cristiano.marchettini@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cristiano.marchettini@gmail.com</a>&gt; wrote:
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</span></span></font><span class="q"><blockquote><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;">Hi, I&#39;m using OTRS 2.2.3 in my company, but I have a problem with agent notification of new tickets.
<br>
If I open a phone or email request, a mail is sent to all the agents, but if a customer opens a request from the customer.pl web page the email is not sent.<br>
Unfortunately, in this way we have to continuously check the main page to see if there are new requests.<br>
Is it possible to enable the notification also for that kind of tickets?<br>
I tried searching something on Google, but didn&#39;t find anything. <br>
Thanks for your help,<br>
&nbsp;&nbsp;Cristiano Marchettini<br>
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</span></font></blockquote><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;"><br>
<br>
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