Hello.
I have an OTRS 2.2.6 instalation with a LDAP customer backend. I've
changed some parts of the program due to several reasons so I am very
reluctant to update the installation. So far all of the strange things
I have been asked be met were easily achieved using almost only the
Config.pm file. Now I've been asked to limit an user agent view to a
single company. He is kind of in the middle of the IT department and
that company. He must not access any data from other companies and I
was trying to avoid to clone an already big queue tree for this agent
only.
Is there any way I can give an agent access to queues but limit him to
list/see/edit/touch/smell tickets from company X?
Thanks in advance.
--
João
Ricardo Marques Mota
Técnico de Sistemas
Dpto. Sistemas
CUPA GROUP
Telf.: +34 987407024
Fax: +34 987407026
Email: jrmarques@cupagroup.com
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