otrs has a Customer Interface Module, Instructions on how to tailor this to specific data entry requirements are included in the otrs documentation available at http://otrs.org/ Un-authenticated data entry is not really a good idea, especially if your users have a pretty basic understanding, and very especially in an academic environment. It is rather like bending over with a notice saying "kick me" on your behind :-) On Thu, 2004-12-02 at 01:09, James Pickard wrote:
Hi everyone,
Firstly I’d like to qualify this by saying that my knowledge of OTRS is only at a user level. We had OTRS installed for us by an IT consultant and technically, I know very little about the system.
What we are looking for is to have a webpage that users can go to, fill in some mandatory fields in a form, and submit a job request that way. I was hoping to not have to have the users log in to the system (ie create an account, log in etc etc.) as ours users are very basic and the less in their way, the better.
One idea is to setup a webpage somewhere with the forms, have the users enter the data making all fields mandatory, and then having it submit, sending it via an email, to the OTRS system.
But then I thought, I’m sure OTRS can do this and it go straight into the system. But how? :0)
Is there an easy way to set this up? Does anyone have any other ideas for this scenario?
Love to hear from you,
Thanks in advance,
James Pickard
IT Support Officer
St Hildas College
The University of Melbourne
College Crescent
Parkville
Victoria 3052
9248 8401
jpickard@hildas.unimelb.edu.au
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