Hi all! I am running OTRS 2.4.3 on Linux. We need to create an agent account that could only read (RO) tickets in the xyz queue. The account was created and given RO access to users, of which the xyz queue is a member. When the user logs in, no tickets are displayed in his queues (both Dashboard and QueueView) even though personal queues contains xyz. When we add RW permission to the user for the users group, the agent can see all the tickets (both Dashboard and QueueView), but now can edit all! Changing in SysConfig the value "ViewAllPossibleTickets" from 0 to 1, now the user can see (RO) the tickets in his queue from QueueView but not in Dashboard. Any idea on what's wrong? Thanks in advance. Paolo _______________________________________________ PAOLO EPIFANI _______________________________________________ Città di Torino - Settore Servizi Telematici Redazione Web - Indirizzo: Via Meucci, 4 - 10121 TORINO - Piano: 4, Ufficio 422 - Telefono: +39 011 4430559 - Fax: +39 011 4430583 - E-mail: paolo.epifani@comune.torino.it - Web site: http://www.comune.torino.it _______________________________________________