The agents have to select the particular queue in question in their preferences. Only then will they receive email notifications on new tickest in that queue. ----- Original Message ----- From: Paul Knibbs To: otrs@otrs.org Sent: Sunday, December 11, 2005 7:49 AM Subject: [otrs] customer web interface net ticket - no notification Does anyone know why, when a customer logs a ticket via the customer.pl program, no e-mails are sent to the members of the queue. This works fine by e-mail direct and through the agent login ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/