28 Feb
2013
28 Feb
'13
1:42 p.m.
Hello list, is it possible to use a LDAP attribute to let OTRS decide where to place a ticket? For example there is for every department in a company one queue defined in OTRS . Now if an email arrives from user X (AD-User) with LDAP attribute "Department:Sales" , OTRS puts this ticket automagically in the queue "SALES" ...