Hi Roy,

Ok, tried out your advice, re-ran the scripts/DBUpdate-to-6.pl, and it seems to have worked. Thank you. This is however the first time I needed to re-run the scripts/DBUpdate-to-6.pl after updating a patch release. After the patch update I needed to update all of the packages, but now there is no longer an error in the System log, and, more importantly, I am able to log on to OTRS again after updating.

Again, thanks to all who were interested and helped.

Regards

Rudolf Bargholz

[rb@olts-otrs ~]$ sudo -i

[sudo] password for rb:

[root@olts-otrs ~]# systemctl stop crond.service

[root@olts-otrs ~]# systemctl stop httpd.service

[root@olts-otrs ~]#

[root@olts-otrs ~]# su - otrs

[otrs@olts-otrs ~]$ /opt/otrs/bin/Cron.sh stop

done

[otrs@olts-otrs ~]$ /opt/otrs/bin/otrs.Daemon.pl stop

Manage the OTRS daemon process.

Daemon stopped

[otrs@olts-otrs ~]$ exit

logout

[root@olts-otrs ~]# cd /opt

[root@olts-otrs opt]# ls

containerd  l  -L  L  otrs  otrs.sql  sublime_text  teamviewer  trimbody.sql

[root@olts-otrs opt]# rm *.rpm -f

[root@olts-otrs opt]# ls

containerd  l  -L  L  otrs  otrs.sql  sublime_text  teamviewer  trimbody.sql

[root@olts-otrs opt]# curl http://ftp.otrs.org/pub/otrs//RPMS/rhel/7/otrs-6.0.26-01.noarch.rpm -Lo /opt/otrsrpm.rpm

  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current

                                 Dload  Upload   Total   Spent    Left  Speed

100   275  100   275    0     0  11000      0 --:--:-- --:--:-- --:--:-- 11000

100 24.6M  100 24.6M    0     0  38.4M      0 --:--:-- --:--:-- --:--:-- 38.4M

[root@olts-otrs opt]# rpm -Uvh /opt/otrsrpm.rpm

Verifying...                          ################################# [100%]

Preparing...                          ################################# [100%]

Check OTRS user ... otrs exists.

usermod: no changes

usermod: no changes

Updating / installing...

   1:otrs-6.0.26-01                   warning: /opt/otrs/Kernel/Config.pm created as /opt/otrs/Kernel/Config.pm.rpmnew

################################# [ 50%]

Next steps:

[restart web server]

systemctl restart apache2.service

[install the OTRS database]

Make sure your database server is running.

Use a web browser and open this link:

http://olts-otrs/otrs/installer.pl

[start OTRS daemon and corresponding watchdog cronjob]

/opt/otrs/bin/otrs.Daemon.pl start

/opt/otrs/bin/Cron.sh start

((enjoy))

Your OTRS Team

Cleaning up / removing...

   2:otrs-6.0.25-01                   ################################# [100%]

[root@olts-otrs opt]# su - otrs

[otrs@olts-otrs ~]$ cd /opt/otrs/

[otrs@olts-otrs ~]$ scripts/DBUpdate-to-6.pl

Migration started ...

Checking requirements ...

    Requirement check for: Check framework version ...

    Requirement check for: Check required Perl version ...

    Requirement check for: Check required database version ...

    Requirement check for: Check database charset ...

    Requirement check for: Check required Perl modules ...

    Requirement check for: Check if database has been backed up ...

        Did you backup the database? [Y]es/[N]o: y

    Requirement check for: Upgrade database structure ...

    Requirement check for: Migrating time zone configuration ...

    Requirement check for: Update calendar appointment future tasks ...

    Requirement check for: Migrate GenericAgent jobs configuration ...

    Requirement check for: Migrate TicketAppointment rules configuration ...

    Requirement check for: Create entries in new article table ...

    Requirement check for: Migrate ArticleType in ProcessManagement Data ...

    Requirement check for: Migrate ArticleType in PostMaster filters ...

Executing tasks ...

    Step 1 of 44: Check framework version ...

    Step 2 of 44: Check required Perl version ...

    Step 3 of 44: Check required database version ...

    Step 4 of 44: Check database charset ...

    Step 5 of 44: Check required Perl modules ...

    Step 6 of 44: Check installed CPAN modules for known vulnerabilities ...

    Step 7 of 44: Check if database has been backed up ...

    Step 8 of 44: Upgrade database structure ...

    Step 9 of 44: Migrate configuration ...

    Step 10 of 44: Refresh configuration cache after migration of OTRS 5 settings ...

    Step 11 of 44: Migrating ticket storage configuration ...

    Step 12 of 44: Migrating article search index configuration ...

    Step 13 of 44: Migrating ticket zoom customer information widget configuration ...

    Step 14 of 44: Drop deprecated table gi_object_lock_state ...

    Step 15 of 44: Migrate PossibleNextActions setting ...

    Step 16 of 44: Migrate ZoomExpand setting ...

    Step 17 of 44: Migrating time zone configuration ...

    Step 18 of 44: Migrating modified settings ...

    Step 19 of 44: Create appointment calendar tables ...

    Step 20 of 44: Create ticket number counter tables ...

    Step 21 of 44: Update calendar appointment future tasks ...

    Step 22 of 44: Add basic appointment notification for reminders ...

    Step 23 of 44: Create Form Draft tables ...

    Step 24 of 44: Clean and drop group_user permission_value column ...

    Step 25 of 44: Migrate GenericAgent jobs configuration ...

    Step 26 of 44: Migrate TicketAppointment rules configuration ...

    Step 27 of 44: Migrate Merged Ticket history name values ...

    Step 28 of 44: Migrate ticket statistics ...

    Step 29 of 44: Migrate ticket notifications ...

    Step 30 of 44: Create entries in new article table ...

    Step 31 of 44: Post changes on article related tables ...

    Step 32 of 44: Migrate ArticleType in ProcessManagement Data ...

    Step 33 of 44: Migrate ArticleType in PostMaster filters ...

    Step 34 of 44: Migrate chat articles ...

    Step 35 of 44: Initialize default cron jobs ...

    Step 36 of 44: Migrate web service configuration ...

    Step 37 of 44: Migrate package repository configuration ...

    Step 38 of 44: Migrate ticket search profiles ...

    Step 39 of 44: Uninstall Merged Feature Add-Ons ...

    Step 40 of 44: Clean up the cache ...

    Step 41 of 44: Refresh configuration cache another time ...

    Step 42 of 44: Deploy ACLs ...

    Step 43 of 44: Deploy processes ...

    Step 44 of 44: Check invalid settings ...

Migration completed!

[otrs@olts-otrs ~]$ exit

logout

[root@olts-otrs opt]# systemctl start httpd.service

[root@olts-otrs opt]# systemctl start crond.service

[root@olts-otrs opt]# su - otrs

[otrs@olts-otrs ~]$ /opt/otrs/bin/otrs.Daemon.pl start

Manage the OTRS daemon process.

Daemon started

[otrs@olts-otrs ~]$ /opt/otrs/bin/Cron.sh start

(using /opt/otrs) done

[otrs@olts-otrs ~]$ No indexing needed! Skipping...

Done.

Processing ticket escalation events ...

Spawning child process to fetch incoming messages from mail accounts...

mail.onlinetravel.ch (POP3)...

Done.

No messages available for sending.

Done.

[otrs@olts-otrs ~]$