12 Aug
2009
12 Aug
'09
3:37 p.m.
If you'd set CustomerNotifyJustToRealCustomer in SysConfig to "No", there will be nothing in the OTRS log indicating a message has (not) been sent. If you'd set CustomerNotifyJustToRealCustomer to "Yes", you'd see a message like this in the System Log: "Sent no customer notification because of missing customer email (CustomerUserID=)!
It looks as though when I set that to "Yes", it does not even create a ticket for me. That's not good :-( -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food"