Hi Bill, This is not possible. You have to write an email and change the state to closed. I've prepared an email-template for this case. Kind regards Alex -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Bill Locke Sent: Monday, June 09, 2008 8:06 PM To: otrs@otrs.org Subject: [otrs] Email notification of closed calls Is there a way to enable email notification of closed calls? I have hunted all day and have not found anything on it. -- ~Bill __________________________________ Bill Locke Ayalogic/Green-Ear Systems Administrator 330-247-2182 Bill@green-ear.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/