Any idea about how to solve this issue? _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of IT easyap Sent: lunes, 28 de junio de 2010 19:58 To: 'User questions and discussions about OTRS.' Subject: [otrs] storage fs in file system Hi all, i have my otrs configured with the variable Ticket::StorageModule: to ArticleStorageFS to archive all attachments in a filesystem instead of in a database. It permits to me to work with a database with a "normal" size. The problem became with the number of files that otrs creates, i Have around 2,7 milion of files and 196 GB . The number of files is very high and now the backup takes more than 50 hours. For every ticket ( with out attach) the system creates 3 files : - file-1 - file-1.content_type - plain.txt for every attach the system adds 1 content_type file more and the attach. The text in the content type files is: Text/plain; charset = cp1252 or us-ascii Do you know how to reduce the number of files ? Thanks in advance