
30 Apr
2003
30 Apr
'03
11:50 a.m.
Is it safe to change SystemID once OTRS is up and running? We plan to go live with OTRS once we have 1.1. bedded down. However, we are still deliberating over the ticket number format to use. One idea that has just cropped up is to use SystemID to represent the year, along with the new MinCounterSize set to 4, so that ticket numbers would start off at 30001, an change to 40001 next January. I would like to check if there might be any hidden drawbacks to changing SystemID (and var/log/TicketCounter.log)? I've just tried it on my test system, and nothing bad appears to have happened so far. Jim