Hi,

I'm working on a CRM project and my boss asked me to verify if otrs could be the solution for handling mail and phone request. I would like to know what could be difficult to implement otrs in my company. What should be done? On which point should I be vigilant?

I have read the documentation but some point are still blur.

Thanks for your help.

______________________________

Benoit Talineau
Alliance Project Assistant
NEC Computers SAS
Angers

' +33(0) 2 41 36 70 98
?  Benoit.Talineau@nec-computers.com