I think OTRS is very well developed and will be exactly what we need at our school. I would like to integrate OTRS in with our Active Directory for both Agents and Customers. For my test install, I downloaded the Win32 msi. I am assuming that NET::LDAP is installed. I am a novice, but I googled and googled so if I missed an obvious resource I apologize.

1) I am not finding it clear how to format Config.pm. Should I simply remove all references to the default DB and have only the LDAP config?

2) The configuration options and steps I need to take in order to get AD and OTRS working together are not clear to me. I am not completely familiar with the way LDAP works. Is there a dumbed down, aka gentooish install how-to for setting AD and OTRS up? I would be happy to be more specific if need be.