I run a stable v3.2.3 on Windows 2008 R2 with 20+ agents and 100+ customers always connected in a virtual machine running on Hyper-V on a 4 year old real machine. OTRS is stable but sometime you can run into surprises when you try to upgrade (search the mailing list to see my recent failed adventure trying to upgrade to 3.2.8). The reason why Windows is more prone to unstable configurations is the fact that the OTRS installer deploys the whole stack of required software (Apache, Perl, Cronw, etc.). This means that even between revisions, a major change in this software stack can hit you with a very low level stability problem.

Running on Linux has several advantages (most OTRS deployments are made this way => more help likely available and the software stack required by OTRS likely performs better on Linux) but these are not enough - in my opinion - to offset a strong investment in Windows admin skills / toolsets (monitoring, backup, etc.). If this is your case then you should start running on Windows and when you'll run into performance issues then question again if it's worth migrating to Linux.

/bogdan



On Thu, Jul 25, 2013 at 4:14 PM, Erik van Ast <Erik.van.Ast@suzohapp.nl> wrote:

Hi all,

 

We have OTRS 3.2.9 running on an OpenSUSE 11.2 server, but we want to have OTRS running on a different server. The preferred OS for us is Windows, but I don’t know if running OTRS on Windows (2003/2008) is as reliable as running on Linux, so my first question is, what is the best option for installing OTRS on, Windows or Linux? We have 2 sysadmins over here, both Microsoft schooled, but we also use Linux once in a while…

Second question is, is it easy to move OTRS to another server? Is it just backing up and restoring on another server, or are there more steps involved? Is there a step by step guide?

 

Met vriendelijke groet / Kind regards / Mit freundlichem Gruß,
_______________________________________________________________

Erik van Ast

 

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