Hi,

 

I’ve been looking at this issue and wondered if is something that can be done on the function “CustomerTicketZoom”

 

Has anyone experience with it and would know how to hide from the customer the messages that were sent not including its e-mail address ?

 

Thanks

 

Fernando

 

 

Hi,

I have my OTRS with Agents and Customers interface running fine. When a customer sends an e-mail and it creates a ticket normally wich is then assigned to an agent. This agent eventually from the system sends e-mail to suppliers(via OTRS not copying the client) for example to get quotes and then get back to the client via OTRS as well.

 

Problem is that if the customer logs in to the customer interface he can see all these messages that were sent to e-mails other than his.

 

Anyone knows a workaround for it where he can only see the messages where his e-mail is present?

Wondered if anything to do with one of these settings:

 

CustomerUserListFields => ['cn', 'mail'],

CustomerUserSearchFields => ['sn', 'givenName', 'sAMAccountName', 'mail'],

CustomerUserSearchPrefix => '',

CustomerUserSearchSuffix => '*',

CustomerUserSearchListLimit => 25,

CustomerUserPostMasterSearchFields => ['mail'],

CustomerUserNameFields => ['givenname', 'sn'],

 

Thanks

Fernando