Greetings!
After installing OTRS 2.0.2, I am not able to login with the default
username/password: root@localhost/root.
OTRS 2.0.2 is installed on a server running the following:
FreeBSD 5.4
Perl v5.8.6
Apache 2.0.54_2
MySQL 4.1.13
Login attempts generate the following in /var/log/messages:
Sep 15 12:56:34 hostname OTRS-CGI-10[17421]:
[Notice][Kernel::System::Auth::DB::Auth] The crypt() of your mod_perl(2)
is not working correctly! Update mod_perl!
Sep 15 12:56:34 hostname OTRS-CGI-10[17421]:
[Notice][Kernel::System::Auth::DB::Auth] User: root@localhost
authentication with wrong Pw!!! (REMOTE_ADDR: xxx.xxx.xxx.xxx)
The notice re: "The crypt() of your mod_perl(2) is not working correctly!
Update mod_perl!" comes from this portion of Kernel/System/Auth/DB.pm:
# and do this check only in such case (unfortunately there is a
mod_perl2
# bug on RH8 - check if crypt() is working correctly) :-/
if (($Salt =~ /^\$\d\$/) || (crypt('root', 'root@localhost') eq
'roK20XGbWEsSM')) {
$CryptedPw = crypt($Pw, $Salt);
}
else {
$Self->{LogObject}->Log(
Priority => 'notice',
Message => "The crypt() of your mod_perl(2) is not working
correctly! Update mod_perl!",
);
my $TempSalt = quotemeta($Salt);
my $TempPw = quotemeta($Pw);
my $CMD = "perl -e \"print crypt('$TempPw', '$TempSalt');\"";
open (IO, " $CMD | ") || print STDERR "Can't open $CMD: $!";
while (<IO>) {
$CryptedPw .= $_;
}
close (IO);
chomp $CryptedPw;
As stated above, the machine is not running mod_perl or Redhat Linux.
There is a difference between the crypt() functions on FreeBSD and Linux.
It appears that others have run into this issue in the past:
http://lists.otrs.org/pipermail/otrs/2004-April/004706.html
http://lists.otrs.org/pipermail/otrs-de/2005-August/004319.html
Can someone suggest a fix or work-around for this?
If additional system configuration information would be helpful, I'd be
happy to provide it.
Regards,
Wade Naveja