Hi Alessandro, Alessandro Ranellucci wrote:
I have one more feature request (btw, why not using an online tracker for feature requests?). OTRS often replaces e-mail addresses with customer database addresses (see AgentCompose.pm), and I don't like this since we *must* answer to our clients using the address they sent mail from. I modified my AgentCompose.pm as following:
# use database email if ($Customer{UserEmail} && $Data{ToEmail} !~ /^\Q$Customer{UserEmail}\E$/i) { $Output .= $Self->{LayoutObject}->Notify( Info => 'To: added database email!', ); $Data{To} .= ', ' . $Customer{UserEmail}; ##Adding, not replacing! }
It would be better to: - add $Customer{UserEmail} to CC: instead of To: - use a config option to choose between replacing, adding or no action
Any feedback from users and/or developers about this? It should be pretty easy to implement these changes.
That's true. This is useful. We added it to the CVS head. That means this will be availabe in OTRS 2.0. Thanks for your help!
- Alessandro Ranellucci
Martin Edenhofer