Re: [otrs] Phone ticket and selecting a queue

Hello! The only thing I've seen is http://doc.otrs.org/1.3/en/html/state.html But it seems that it doesn't make any difference based on the queue selected... Bye! Victor. On 22 Feb 2005 at 10:27, Anne-Mie Vandermeeren wrote:

Hi all,

We've been working very nicely with this great product for a few months now, but I have another question....

When I want to enter a new Phone Ticket, the next state is empty unless I select a queue. At that moment it is filled out with the default state.

Is there a way to have different default states in Phone Ticket depending on the Queue selected? I suppose there is, since the state is only filled out when the queue is selected.

Can someone help me out?

Anne-Mie