11 Oct
2011
11 Oct
'11
12:15 p.m.
On 2011-10-06 12:41, Michiel Beijen wrote:
Hi Ugo,
the timeout field is used for auto unlocking of tickets. The until_time field is used for storing the pending date.
Unfortunately the escalation times are not stored at the ticket level, you would need to parse the ticket history to extract the data.
Not that bad at all you just made me discover another table with lots of interesting information. Would you know what string to search for? I searched for 'esc' and it only returned rows saying 'Reset of escalation blabla'. Thanks, Ugo