I just upgraded to OTRS 2.4.1 and everything is working great except for the initial e-mail when a ticket is created.  For some reason the user’s signature displays, but the e-mail text does not.  If I view the “Ticket” view, the text shows up because it’s converted to plain text there, but when zooming on the ticket, I have nothing but a signature, just a blank space above it.  Oddly enough, when they reply to a ticket I’ve answered (again, they’re still using Outlook 2007), the HTML rendering works fine.

Is this something with YUI rendering the initial e-mail?  I know Outlook 2007 breaks a lot of HTML rules, but unfortunately many of my users are on Office/Outlook and it would be nice to see the question rendered properly when zooming the ticket.   Anyone else experiencing this?

Thanks,

Ryan