Perhaps I am missing something somewhere but when I sent a test email to the demo.otrs.org and then hit http://demo.otrs.org/otrs/customer.pl to request a password for account I used to send a test message I was then forwarded a generic password and able to logon via customer.pl. My own installation isn't running this way. I am able to have otrs (btw ver 2.1.3) pop the mail account and push the email into the holding queue and it creates a customerid but does not actually create a generic customer account. Is there something somewhere that I have failed to turn on or a change that I need to make in order to get that function to work? /******************************/ Dan Hellebust Information Specialist I Administration and Finance University of Kansas 785-864-5937 danielh@ku.edu /******************************/