I have an IMAP mailbox that I'm trying to pull mail from. I was originally using a Windows host but switched to Linux (Fedora Core 5) when I discovered that OTRS under Windows cannot retrieve mail from an IMAP mailbox. I have the system set up and sending mail just fine. I edited the example IMAP fetch line in .fetchmailrc to: poll [mailserver] protocol IMAP port 993 plugin "openssl s_client -connect %h:%p" user helpdesk pass [pwd] is helpdesk here (the elements in [] were removed for security) I have helpdesk set up as a user in OTRS. When I try to run fetchmail -a, as it says in the OTRS documentation, I receive the following: gethostbyname failed for static-host Name or service not knownCannot find my own host in hosts database to qualify it! Trying to continue with unqualified hostname. DO NOT report broken Received: headers, HELO/EHLO lines or similar problems! DO repair your /etc/hosts, DNS, NIS or LDAP instead. fetchmail: no mailservers have been specified. The documentation says "a working SMTP configuration on the OTRS machine is required." Could that be my problem? How do I tell if I have a working SMTP configuration or not? If that's not my problem, does anyone have any suggestions? Also, would it be better to pull mail from my hosted Exchange server or set up the OTRS host as a mail server as well and just grab mail directly? Any help/advice is appreciated. ====================== Joe Fusco Network Manager Ocean Dental Corporate Headquarters 206 W. 6th Stillwater, OK 74074 Ph: 405.707.0600 Fax: 405.707.7129 Cell: 405.612.8040 PLEASE NOTE NEW EMAIL ADDRESS Email: joe.fusco@oceandental.net Customer Service: The state of voluntary subjection to a customer, the condition of being bound to service. IMPORTANT - This e-mail message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that we do not consent to any reading, dissemination, distribution or copying of this e-mail message. If you have received this communication in error, please notify the sender immediately by return e-mail, delete this e-mail, delete the transmitted information and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Violators may be prosecuted. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late, incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission.