On Friday, June 04, 2004 2:20 AM
Jesse
I'm curious if anyone has implemented a knowledgebase into OTRS.
OTRS does provide a FAQ section. It gets visible when you populate the 'faq' group. The public interface is located at http://localhost/otrs/faq.pl
To conclude and reiterate, has anyone implemented a knowledgebase into OTRS like this OneZero software.
The OTRS FAQ section shares the same features, I suppose.
And What other reasons would you guys give as to why you would recommend OTRS over this other software?
We're Perl. Just kidding - leaving this as an exercise to the reader. Play with both of us, and soon you'll see whom you love more. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388