Hi,
First, I apologize
for the flood of ideas I have. I just recently installed OTRS on our server and
I find it terrific.
I would like to
suggest the option of attaching files from the server, not using http upload,
but from a common repository (like documents, patches etc). the reason for this
is that our server and HQ are geographically remote and bandwidth is OK, but not
terrific. having to attach the same things over and over again is a waste of
bandwidth.
I know that you can
make a "response" with the file attached. this has two cons:
1. if the repository
updates frequently, you have to remember to update the emails as
well
2. if there are many
files that can be attached, in many combinations the number of messages will be
overwhelming.
Thanks for the great
software,
Moshe