
On 7/13/10 8:08 PM, Jason B. Loven wrote:
Is it possible to allow customer users to close tickets for their entire company? It appears that the users can only modify tickets that they own. We have a customer that wants to be able to work on and potentially close tickets that they create. In a sense they would be an agent but limited to a specific customer code.
Thank you, Jason Loven Manager - Technical Services
Check out the CustomerID for each CustomerUser. I use the e-mail-address as the CustomerKey and the department as the CustomerID. The result is that a departments employees are able to see there colleagues tickets. hth, Roy -- Roy Kaldung e-mail: roy@kaldung.com web: http://kaldung.com/ gpg key: 2A4D6A9D http://kaldung.com/roy.kaldung.asc