Hello Jose, you need to make sure in your change state machine ( Admin -> Admin State Machine -> ITSM::ChangeManagement::Change::State) that the state "Approved" is reachable from the state the change had before in your scenario. In the default setup of ITSM Change Management the state "Approved" can only be reached from "Pending Approval". But you can easily change that in the above mentioned admin screen. Best regards, Udo On 10.08.2013 06:46, jose.salviati@accenture.com wrote:
I created a Change template with a condition that says if Workorder Title = “Standard Change” is added then set Change State to “Approved”.
I then used that template to create a new Change and added a Workorder with the title “Standard Change” expecting my Change to move to Accepted, but nothing happened.
What am I doing wrong? Thank you!
Jose
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