[otrs] Hide Ticket Type from customer frontend

28 Aug 2008

      Hi for all

I Need to hide some ticket types from the customer when open the ticket 
from customer front end , i have tree kinds of type : Problem , 
Incidente and request but it is necessary to customer see only incident 
or request , agents can view all types .

I tried to do this with ACL but without sucess ,  like this

 # ticket acl
   $Self->{TicketAcl}->{'ACL-Name-1'} = {
       # match properties
       Properties => {
           # current ticket match properties
           Ticket => {
               Queue => ['queue-customer'],
           }
       },
       # return possible options (white list)
       Possible => {
           # possible ticket options (white list)
           Ticket => {
               Type => ['Incident'],
           }
       }

};

Lucio de Aquino Marinho