From: TanaT <a1t@hitec.fr>
Subject: [otrs] Remove system Email from CC field when answering a ticket
To: otrs@otrs.org
Date: Friday, 9 July, 2010, 9:58 PM

Hi,

It looks stupid, but I tried many settings without success...

If a customer send a message to my OTRS system : otrs@mycompany.fr (fetched via POP3)
When I use a template to reply to it, the system fills CC with otrs@mycompany.fr
I'd rather my users not to have to remove it manually...

How to leave it blank ?

(I tried both "yes" and "no" settings in
Frontend::Agent::Ticket::ViewCompose
-> Ticket::Frontend::ComposeReplaceSenderAddress
-> Ticket::Frontend::ComposeExcludeCcRecipients
and other things...
)


Thanks for reading.

Have a good day.

TanaT

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